C4Raven Terms & Conditions

Last updated: 8 September 2026
 

These Terms & Conditions govern your access to and use of the C4Raven website, services, TAK infrastructure, software, technical services, documentation, and related products and services.

By accessing or using C4Raven services, you agree to these Terms.

If you do not agree with these Terms, you must not use C4Raven services.
 
1. C4Raven Services
 

C4Raven provides technology services including:

• Tactical Awareness Kit (TAK) services.

• TAK server access.

• TAK server deployment and administration.

• TAK networking solutions.

• TAK integrations.

• Technical consulting.

• Training.

• Software and configuration development.

• Mapping and data integrations.

• Video and streaming integrations.

• Communications and network solutions.

• Experimental and development services.

Specific services may be subject to additional agreements or service-specific terms.
 
2. Website Use
 

You may use the C4Raven website for lawful purposes only.

You must not:

• Attempt to gain unauthorised access to C4Raven systems.

• Circumvent authentication or security controls.

• Interfere with C4Raven infrastructure.

• Conduct unauthorised vulnerability scanning or penetration testing.

• Introduce malware or malicious code.

• Abuse website forms or services.

• Use the website to facilitate unlawful activity.

• Copy or commercially exploit C4Raven content without permission.
   

3. TAK Services
 

TAK services may provide mapping, tracking, messaging, location-sharing, data, video, networking, and other operational capabilities.

C4Raven does not guarantee that TAK services will be suitable for every operational environment.

Users are responsible for determining whether a service is appropriate for their particular application.
 
4. Service Availability
 

C4Raven will make reasonable efforts to maintain service availability.

However, uninterrupted service cannot be guaranteed.

Services may be interrupted because of:

• Maintenance.

• Updates.

• Hardware failure.

• Software failure.

• Network outages.

• Internet outages.

• Hosting-provider failures.

• Cybersecurity incidents.

• Third-party service failures.

• Circumstances outside C4Raven's reasonable control.
   

5. Experimental Services
 

C4Raven may provide experimental, beta, testing, development, or early-access services.

Experimental services may:

• Change without notice.

• Experience interruptions.

• Contain bugs.

• Lose data or configuration.

• Be reset.

• Be removed.

• Be discontinued.

Experimental services should not be relied upon as the sole communications or safety system for critical operations.
 
6. Accounts and Credentials
 

Users are responsible for protecting their accounts, certificates, credentials, and access information.

Users must not:

• Share credentials with unauthorised users.

• Use another person's credentials.

• Attempt to bypass authentication.

• Transfer access without authorisation.

• Continue using access after it has been revoked.

C4Raven may suspend compromised or misused accounts.
 
7. User Data
 

Users remain responsible for information they transmit through C4Raven services.

Users must have the necessary rights and permissions to transmit such information.

C4Raven may process technical and service information necessary to operate, secure, maintain, and support its services.
 
8. Third-Party Services
 

C4Raven services may depend on third-party software, APIs, hosting, telecommunications, mapping, cloud, or other services.

Third-party services may have separate terms and policies.

C4Raven is not responsible for outages or changes caused by third-party providers outside C4Raven's reasonable control.
 
9. Software and Intellectual Property
 

C4Raven retains ownership of its original software, code, documentation, configurations, designs, branding, and other intellectual property unless otherwise agreed in writing.

Third-party software remains subject to its respective licence terms.

Providing a customer with software, configuration, or technical materials does not automatically transfer ownership of those materials.
 
10. Customer Responsibilities
 

Customers are responsible for:

• Providing accurate information.

• Providing reasonable technical cooperation.

• Maintaining appropriate account security.

• Obtaining necessary licences and permissions.

• Complying with applicable laws.

• Maintaining appropriate backups.

• Ensuring that their systems are appropriately configured.
   

11. Payments
 

Where fees apply, the applicable pricing and payment arrangements will be communicated before or during the provision of the service.

Recurring services may continue to incur fees until cancelled in accordance with the applicable agreement.

Unpaid services may be suspended.
 
12. Refunds and Cancellations
 

Refunds and cancellations will be handled according to the applicable service agreement and Australian Consumer Law where applicable.

Nothing in these Terms is intended to exclude consumer guarantees, rights, or remedies that cannot legally be excluded.
 
13. Security
 

C4Raven uses reasonable security measures to protect its services.

However, no internet-connected system can be guaranteed to be completely secure.

Users are responsible for securing their own devices, networks, accounts, and credentials.
 
14. Suspension and Termination
 

C4Raven may suspend or terminate access where:

• These Terms are breached.

• Services are used unlawfully.

• A security risk exists.

• Credentials have been compromised.

• Required payments remain outstanding.

• Continued access may harm C4Raven infrastructure or other users.
   

15. Limitation of Liability
 

To the maximum extent permitted by law, C4Raven will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses resulting from use of its services.

This may include losses arising from:

• Service outages.

• Internet failures.

• Hardware failures.

• Software failures.

• Third-party failures.

• Loss of connectivity.

• Loss of data.

• Configuration problems.

• Unauthorised access resulting from inadequate user security.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
 
16. Changes to Services
 

C4Raven may modify, update, replace, or discontinue services or features.

Changes may be necessary because of software updates, security requirements, third-party changes, infrastructure changes, or operational requirements.
 
17. Changes to These Terms
 

C4Raven may update these Terms from time to time.

The latest version will be published on c4raven.net.

Continued use of C4Raven services following an update constitutes acceptance of the updated Terms to the extent permitted by law.
 
18. Governing Law
 

These Terms are governed by the laws applicable in Queensland, Australia, subject to any mandatory rights or protections available under applicable law.
 
19. Severability
 

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
 
20. Entire Agreement
 

These Terms apply generally to C4Raven services unless a separate written agreement or service-specific agreement applies.

Where a separate written agreement conflicts with these Terms, the specific written agreement will apply to the extent of the inconsistency.
 
21. Contact
 

Questions regarding these Terms may be directed to C4Raven through support@c4raven.net

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